By Telephone

For Customer Service or Eligibility Inquiries --

HOURS: Monday-Friday, 8 AM - 5 PM EST
PHONE: Use the client-specific toll-free number on the enrollee's benefit card.
LOCAL PHONE: 315-432-9171
FAX: 315-432-9442 or 315-432-1689

For Precertification --

HOURS: Monday-Friday, 8 AM - 6 PM EST
On weekends and holidays, please leave a recorded message.
TOLL-FREE PHONE: 1-800-766-2648
LOCAL PHONE: 315-437-9518
FAX: 315-463-1483

For Provider Services --

HOURS: Monday-Friday, 8 AM - 5 PM EST
TOLL-FREE PHONE: 1-800-766-2687
LOCAL PHONE: 315-432-9171
FAX: 315-463-1483

For Sales & Marketing --

TOLL-FREE PHONE: 1-800-934-2459
LOCAL PHONE: 315-432-8043
FAX: 315-432-5645

Email: sales@pomcogroup.com

By Mail

Claim Filing Address

POMCO
PO Box 6329
Syracuse, NY 13217-6329

For All Other Correspondence

POMCO
2425 James Street
Syracuse, NY 13206, or email us at: info@pomcogroup.com