By Telephone

For Customer Service or Eligibility Inquiries --

HOURS: Monday-Friday, 8 AM - 5 PM EST
PHONE: Use the client-specific toll-free number on the enrollee's benefit card.
LOCAL PHONE: 315-432-9171
FAX: 315-432-9442 or 315-432-1689

For Precertification --

HOURS: Monday-Friday, 8 AM - 6 PM EST
On weekends and holidays, please leave a recorded message.
TOLL-FREE PHONE: 1-800-766-2648
LOCAL PHONE: 315-437-9518
FAX: 315-463-1483

For Provider Services --

HOURS: Monday-Friday, 8 AM - 5 PM EST
TOLL-FREE PHONE: 1-800-766-2687
LOCAL PHONE: 315-432-9171
FAX: 315-463-1483

Email: providers@pomcogroup.com

For Sales & Marketing/ Business Development --

TOLL-FREE PHONE: 1-800-934-2459
LOCAL PHONE: 315-432-8043
FAX: 315-432-5645

Email: sales@pomcogroup.com

By Mail

Main Claim Filing Address
POMCO
PO Box 6329
Syracuse, NY 13217-6329

For Flex Claim Filings
POMCO
2425 James St., Ste. A
Syracuse, NY 13206
1-800-836-1878

For Markel Claim Filings
Markel
PO Box 186
Syracuse, NY 13206

For State of Tennessee Medicare Claim Filings
The Tennessee Medicare
PO Box 118
Syracuse, NY 13206

For All Other Correspondence
POMCO
2425 James Street
Syracuse, NY 13206, or email us.